Vice President of Operations
About the Company
Recognized provider of enterprise software support services
Industry
Information Technology and Services
Type
Public Company
Founded
2005
Employees
1001-5000
Categories
Specialties
Business Classifications
About the Role
The Company is seeking a VP, Operations for the Malaysia region. The successful candidate will be responsible for leading service delivery operations, ensuring exceptional client service, and maintaining the company's leadership position in the application management and software support market. This role demands a strategic thinker with a hands-on approach, capable of operating in a matrix environment and with a proven track record in global management. The VP will oversee all regional activities, drive coordination across functions, and be accountable for client retention, satisfaction, costs, and profitability. Essential duties include maintaining high levels of client satisfaction, working with legal and finance to ensure a great customer experience, and recruiting and growing top-performing teams. The role also requires the ability to anticipate and respond to global business trends, manage diverse compliance requirements, and effectively handle risk in a complex operating environment. Candidates for the VP, Operations role at the company should have a Bachelor's degree in a relevant field and at least 10-15 years' experience in a delivery and operations role, with a minimum of five years in a complex leadership position. Global management experience and a background in scaling up operations are highly desirable. The ideal candidate will have a strong solution focus, excellent communication skills, and the ability to foster a culture of innovation and employee engagement. Strategic thinking, the ability to lead and inspire teams, and a commitment to the company's core values are essential. The role requires a candidate who is comfortable with a hands-on approach, can work in a challenging and dynamic environment, and is adept at problem-solving and driving solutions.
Hiring Manager Title
GVP, Operations (GCC, India)
Travel Percent
Less than 10%
Functions
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