Job Description

ServiceNow Developer II Position Summary The ideal candidate will have a solid background in ServiceNow development and be capable of independently designing, developing, and implementing ServiceNow applications and integrations. This role involves working on more complex projects and providing technical guidance to junior developers. Responsibilities: ServiceNow Development: Lead the development, configuration, and maintenance of the ServiceNow platform, including advanced workflows, integrations, and custom applications. Customization: Develop complex custom applications, modules, and enhancements to extend the capabilities of ServiceNow. Scripting: Write and maintain complex client-side and server-side scripts, including Business Rules, Script Includes, UI Actions, UI Pages, and Scheduled Jobs. Integration: Design and implement integrations between ServiceNow and other enterprise systems using REST/SOAP web services, MID Server, and other integration tools. Documentation: Create and maintain comprehensive documentation for developed applications, customizations, integrations, and operational processes. Support: Provide tier 2 and tier 3 support for ServiceNow issues, resolving complex tickets and providing mentorship to junior developers. Testing & Quality Assurance: Lead testing efforts, including unit testing, system testing, and user acceptance testing (UAT) to ensure solutions meet business requirements. Collaboration: Collaborate closely with business analysts, stakeholders, and other IT teams to gather and analyze requirements, and translate them into technical solutions. Process Improvement: Identify and implement process improvements within the ServiceNow platform to optimize performance and usability. Mentorship: Provide technical guidance and mentorship to junior developers, helping them to grow their skills and knowledge of the platform. Qualifications: 3-5 years of experience in software development, with a significant focus on ServiceNow platform development. Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. ServiceNow Certified System Administrator (CSA) required. ServiceNow Certified Application Developer (CAD) or other relevant certifications preferred. Proficient in JavaScript, HTML, CSS, XML, and JSON. Deep understanding of ServiceNow modules, including Incident, Problem, Change, Service Catalog, CMDB, and others. Strong experience with REST/SOAP web services and other integration methodologies. Familiarity with ServiceNow's Service Portal, Mobile, and Scoped Applications. (ITSM, HRSD, CSM, FSM, App Engine Development) Experience with Agile/Scrum development methodologies. Knowledge of database concepts, preferably SQL. Founded in 1991, Rooms To Go is one of the largest and fastest growing furniture retailers in the US with over 250 stores in ten southern states, eight distribution centers and an e-commerce business. Rooms To Go offers a collaborative work environment within a supportive culture. Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws Applicants must be authorized to work in the U.S. Rooms To Go

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