Job Description

Bilingual Spanish Agent at Afni summary:

The Bilingual Spanish Agent provides customer service and sales support by handling inbound calls from insurance policyholders and prospective clients, assisting with insurance needs in both English and Spanish. The role involves educating customers on insurance products, identifying opportunities for additional sales, and resolving service-related inquiries. This position requires strong communication skills, multitasking ability, and a customer-focused approach within a fast-paced insurance environment.

Our Bilingual/Spanish Representative team starts between $37,000 - $40,000 per year ($18.00 - $19.25 an hour which includes $.50 an hour in onsite differential plus $1 language differential) plus bonus.

We host walk-in applicants on Tuesdays and Thursdays from 11 a.m. to 2 p.m. Stop by our location at 7810 E Escalante Blvd. to apply and interview on the spot.

Walk into your career at Afni!

What Will I Do as a Bilingual/Spanish Representative?

Insurance is one of the most sustainable industries around! Look at it this way – as long as people have assets they want to protect, insurance will be integral in providing peace of mind, and you, as a Bilingual/Spanish Representative are a key player. As part of our Bilingual/Spanish Representative team, you will represent one of the nation’s top insurance providers by taking inbound calls from warm leads or current policyholders to assist with their insurance needs. Using strong relationship-building you will provide exceptional customer experience for customers.

Duties and Responsibilities

• Take inbound calls and conduct a consultation to identify the prospective insured's needs. You will take control of the conversation and match products and solutions that will best meet those needs.
• Educate the customers on our insurance products and services while identifying opportunities to sell additional products.
• Read all verbatim and ensure all coverages and solutions are communicated effectively using the provided resources.
• Solve problems and formulate solutions for customers by researching, analyzing, and resolving inquiries regarding insurance and service-related issues.
• Engage in a conversation with people from all walks of life.
• Every caller is unique, so providing and customizing assistance according to the policyholder’s needs is a crucial part of the role.

As a Bilingual/Spanish Representative, you will get:

• Full time hours. 40-hour work week.
• Job Stability. We’ve been in business since 1936.
• Paid Time Off. Because rest isn’t a reward – it's necessary for your wellbeing.
• Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
• Tuition Reimbursement. Your goals are important and we’ll help you achieve them.
• Referral Program. We have one of the most lucrative referral programs around.
• Career Growth. Most of our senior leadership started as agents. We promote from within!
• Annual Performance Reviews. We reward your good work with more money.

At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

TAZHGen

Click this link to learn more about our Referral Rewards Program:

*Referrals must be new Afni hires and cannot be a rehire.

More About Afni:  

What we do:  

Where are we located:  

What’s new with us:  

What it’s like being part of the Afni family:  

What are the qualifications to be a Bilingual/Spanish Representative at Afni?

• At least six months working in a service or sales environment
• Ability to work in a fast-paced environment
• Ability to multitask and use effective time management
• Ability to communicate written and verbally in both Spanish and English
• Computer skills

Requirements

• Must be 18 years of age
• Must have GED or High School Diploma
• Must be legally permitted to work in the United States

Keywords:

bilingual customer service, Spanish speaking agent, insurance sales, inbound call representative, customer support, insurance policy assistance, multilingual communication, lead consultation, relationship building, fast-paced environment

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